212 Terms & Conditions of Sale Small Order Charges - Orders of less than £350 excluding VAT after any applicable discounts may, at our discretion, attract a small order charge of £35 per delivery to mainland UK addresses. Certain low value orders may be made available only on an ex-works basis. Call-Off Orders - We accept call-off orders provided the delivery date for all call-offs is confirmed in writing on the purchase order. Once the order is placed, call off dates may not be changed except by prior agreement. Should call-off dates not be confirmed at the time of order, QMP will price and manufacture the call-offs as separate orders. Offshore Deliveries - We can arrange delivery at extra cost to offshore locations. Details are available on request from our sales office. Payment Terms - QMP payment terms are 30 days net end of month following the month of invoice for credit accounts. Credit accounts are available subject to status. Returns - In the unlikely event of you wishing to return goods, please contact the QMP sales department for authorisation. Manufactured to order and bespoke products cannot be returned into stock. Selected items from our ‘Express Delivery’ range can be returned to stock, please contact sales for more information. Please note that a re-stocking fee of 25% of the invoice value plus delivery costs will apply. Customers are expected to arrange transport of goods at their own expense. Damages - If an item is delivered damaged we ask that the customer does not sign to accept the delivery, deliveries should only be signed for once inspected by the customer for signs of damage. We ask that any damages be reported to QMP Sales immediately who will arrange for a replacement to be dispatched. Shortages - If items are missing from the delivery customers must notify QMP Sales immediately who will arrange for the missing items to be dispatched. Refusal of Goods - If delivery of goods is refused, then a re-delivery will be arranged by our sales department and customers will be notified of the re-delivery costs. Cancelling Orders - Please call us immediately should you wish to cancel an order. We accept order cancellations without charge provided we have not started to make your order. If production has started, cancelling your order will be subject to a cancellation charge in proportion to our incurred costs. Product Design - QMP reserves the right to change the design of our products from time to time without prior notice. Images within this catalogue are correct at time of going to press, but may differ at point of order. We also reserve the right to discontinue products. If you require a product to exactly match a particular design, please contact us before placing an order to ensure this is possible. Colour Matching - Whilst we will always use paints manufactured to specified RAL numbers, no guarantee can be given to provide an exact match of colour or finish with previously made products. This also applies to worktops for workbenches and compact laminate for locker doors. Retention of Title - Goods remain the property of QMP until paid for in full.
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